Welcome to The ITSM Encyclopedia. This portal offers definitions and explanations of all the major IT Service Management related terms, phrases, concepts and supporting entities.
This is an ongoing initiative, constantly expanding.
We hope that you will find it to be a useful reference source, both now and in the future.
The following ITSM related terms are currently documented. Click as appropriate for further information:
Free ITIL Papers
ITIL Foundation Exam @ Prometric
ITIL Foundation Exam @ Vue Pearson