Implementing Changes which are not thought through, haven't been tested
properly, haven't been agreed on by everyone ... can lead to major business
disruptions and frustrations within IT itself because of the effort involved in
rectifying the situation when things have gone wrong. Without back out plans,
it can even be impossible to get back to the previous working state.
A good Change Management process is therefore essential to protect the business
from such impacts.
But what can make the Change Management process successful ? Because it does
introduce overhead which may discourage the IT organization from using it.
Here are some tips:
Keep the overhead minimal. For small, low impact changes it is not necessary
to go through the full process. These Changes can be pre-authorized.
Do the necessary promotion and marketing for the process towards the parties
incurring the overhead.
Report on the number of change related incidents before and after the
process is in place to demonstrate the beneficial effects
Put in place the necessary security, giving only a limited number of
authorized change implementers access to the production environment. These
authorized change implementers should be supporters of the Change Management
process and be given clear guidelines as to which changes can and cannot be
Keep CAB meetings efficient. Make sure every attendee has received the
Changes upfront and prepares for the meeting.