Core Publications are the collective name given to the 5 new books developed as part of the ITIL version 3 refresh project.
The Core Publications themselves are titled:
||guidance on design, develop and implement service management.
||guidance on the design and development of processes related
to service management.
||guidance on the transition of new and improved services
||guidance on achieving the optimum effectiveness and
efficiency in service delivery.
|Continual Service Improvement
||guidance for the ongoing value creation for
customers in the services they use.