The Enhanced Telecom Operations MapTM (or eTOM) is a framework for the Telecommunications industry.
When bundled with other frameworks like ITIL and standards (such as ISO 9000 and ISO 20000) a Total Quality Management (TQM) system emerges.
eTOM is one element of the New Generation Operations Systems and Software – NGOSS framework. NGOSS is a comprehensive collection of ideas and concepts all designed to help deliver efficiency in operations to the Telecommunications industry.
There are over 150 components in the eTOM model. More information can be found by searching the TeleManagement Forum.