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eTOM
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eTOM

eTOM stands for enhanced Telecom Operations Map. The framework is built specifically for the telecoms industry and provides a full set of business process definitions required by the service provider.

eTOM covers all elements of the service providers business; with processes categorized into 3 process areas; Strategy, Infrastructure & Product, Operations and Enterprise Management.


In the Operations area the processes defined cover areas such as fulfillment, assurance and billing.