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ITIL (r) DisAdvantages
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ITIL (r) DisAdvantages

Bullet point listing for the disadvantages of ITIL

While ITIL does start to get everyone speaking the same language, its language/terminology is far from complete because it only handles a very small area of IT.

Parts of its language/terminology conflict with other parts of IT's understanding of that language, such as how software developers view "Release Management" and "Configuration Management". This means implementing ITIL to the letter will cause instant conflict with other teams that already have such solutions in place, as part of their own best practice frameworks.

Most people overcomplicate the implementation of ITIL. People and enterprises that lack experience in ITIL tend to implement it one discipline at a time, trying to "scope" its implementation and make it simple. Anyone that has experience in implementing ITIL will tell you that this will lead to far more problems than it will solve. Expenses will be high. Disciplines will be incomplete and in many cases not implemented. Rollouts will take many years. Rollouts will take a great level of time, money, and energy. Tools will be incompatible to each other. Tools will naturally be antiquated as you move from the 1st discipline you rollout to the Nth, which might be years later. Etc.