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ITIL ExpertITIL Expert is the new name for the Diploma in Service Management. ITIL Expert is part of a multi-tiered accreditation program announced by the APMG for ITIL version 3.
There is no examination required at the ITIL Expert level. Candidates must achieve sufficient credits through a selection of the available subject areas (the Foundation, Service Capability, Service Lifecycle and Managing Across the Lifecycle). Participants must earn a minimum of twenty two (22) credits; two from the Foundation module which is a mandatory first step, and five of which must be from the 'Managing Across the Lifecycle' module which is a mandatory final step. |