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ITIL v3 Qualifications
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ITIL v3 Qualifications

ITIL v3 Qualifications scheme has been finalized and announced by APMG.

ITIL v3 Qualification scheme comprises 4 elements of study that a participant can use to earn the ITIL Expert qualification (which is the new name given to the ITIL Diploma in Service Management".

Full details of the ITIL v3 certification program and ITIL v3 exams is provided here.


The ITIL v3 Qualification scheme will include the following topics and study elements:

   Strategy Generation
   Release and Deployment Management
   Demand Management
   Service Validation and Testing
   Portfolio Management
   Evaluation Management
   Financial Management
   Knowledge Management
   Service Catalogue Management
   Event Management
   Service Level Management
   Incident Management
   Availability Management
   Request Fulfillment
   Capacity Management
   Problem Management
   Service Continuity Management
   Access Management
   Information Security Management
   Operations Management
   Supplier Management
   Service Measurement
   Transition Planning & Support
   Service Reporting
   Change Management
   Service Improvement
   Service Asset and Configuration Management
   Technology Management
   Risk Management
   Application Management
   Service Desk
   Monitoring and Control
   IT Operations Management
   Technology Considerations
   Organizational Considerations

The qualification scheme has two compulsory courses. The Foundation (entry level) - worth 2 credits and the Managing Across the Lifecycle (peak level) - worth 5 credits.

To earn the ITIL Expert status a participant needs to have 22 credits. The other 15 credits can be earned from a variety of courses. These are outlined here:

The Lifecycle modules are:

Service Strategy
Service Design
Service Transition
Service Operation
Continual Service Improvement

Each of these courses are worth 3 credits if the participant is successful in the exam.

The capability modules and their respective subject areas are:

Planning, Protection and Optimization
    Availability Management
    Capacity Management
    IT Service Continuity Management
    Demand Management
    Risk Management
    Information Security Management

Service Offerings and Agreements
    Service Portfolio Management
    Service Level Management
    Service Catalogue Management
    Demand Management
    Supplier Management
    Financial Management

Release, Control and Validation
    Change Management
    Service Release and Deployment Management
    Service Validation and Testing
    Service Asset and Configuration Management
    Knowledge Management
    Request Fulfillment
    Service Evaluation

Operational Support and Analysis
    Event Management
    Incident Management
    Request Fulfillment
    Problem Management
    Access Management
    Service Desk
    Technical Management
    IT Operations Management
    Application Management

Each of these courses are worth 4 credits if the participant is successful in the exam.

A combination of 15 credits has to be earnt at the Lifecycle and Capability levels. The student will be free to choose which courses they take.

Participants that have existing ITIL v2 qualifications have upgrade options available.