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The goal for ITSCM is to support the overall Business Continuity Management process by ensuring that the required IT technical and services facilities (including computer systems, networks, applications, telecommunications, technical support and Service Desk) can be recovered within required, and agreed, business timescales.

An important factor to remember when considering ITSCM is where the stakeholders fit into the scheme of things. Not providing good ITSCM could be seen as not protecting the stakeholders' investment which could reflect very poorly on senior IT Management, especially should there be a critical Business Continuity failure on an IT Infrastructure component.