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Kepner Tregoe Analysis
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Kepner Tregoe Analysis

Several problem solving techniques are described in the ITIL v3 Problem Management process volume. One of these techniques is the Kepner Tregoe Analysis . The Kepner Tregoe Analysis is was developed by Charles Kepner and Benjamin Tregoe.

Kepner Tregoe Analysis like all good techniques is relatively simple. The technique is based around the activities of:



Review Possible Causes

Test Probable Cause

Verify the Cause