Root Cause Analysis (RCA) - What can we learn?
It has been proven time and time again that undesirable situations within organizations are the direct result of process problems mounting to approximately 95% of these situations, and the balance being people related. As a result, more time is spent trying to find WHO is causing the situation, and not WHAT is causing it.
If you have a similar type of situation, that tends to take a large portion of your resources capacity, and the signs are there that the situation may be repeated, it may be of value in the long term in investigating the cause of the problem, and resolve the issue, so preventing it from reoccurring… Proactiveness can create capacity in utilizing the resources more effectively, by not having to deal with repeated issues.
In finding the Root Cause, there maybe many ways of resolving the issue, and often the requirements for different levels of resources are brought to light, however, cost and urgency has an influence. Almost Always…
Weigh up the costs and the urgency, and then calculate the overall costs by not investigating the causes, and finding a solution to prevent the reoccurrence, and you may find that the expenditure that you may incur could be a far cry from what the potential expenditure could be on your resources..
“Insanity is ….. Doing the same stupid thing over and over again, expecting a new result”