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Request for Change
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Request for Change

A request for change (RFC) is a document containing a call for an adjustment of a system; it is of great importance in the change management process.

A means of proposing a Change to any component of an IT Infrastructure or any aspect of an IT Service. It may be a document or record in which the nature and details of and the justification and authorization for the proposed Change are entered.

A change request is declarative, i.e. it states what needs to be accomplished, but leaves out how the change should be carried out. Important elements of a change request are an ID, the customer (ID), the deadline (if applicable), an indication whether the change is required or optional, the change type (often chosen from a domain-specific ontology) and a change abstract, which is a piece of narrative.