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ITIL Roles
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ITIL Roles

ITIL Roles are assigned to individuals or teams of individuals. Typically a team role statement will be assigned to a group of people that are contained within a common functional area.

ITIL Roles provide understanding about the responsibilities and will generally include reporting duties and interfaces to other ITIL Roles or functional teams. A role statement can include a large number of variables, making a single industry template very difficult to define.