Service Design and Optimization
The new name for the Service Design and Optimization program is Planning, Protection and Optimization.
Certificate in Service Design and Optimization
This is the name for one of the new
Service Capability courses and exams, under the ITIL v3 upgrade. The syllabus
for this program will be based on elements associated with the control and
optimization of IT services – including the performance and continuity of
In this regard expect material to
include service asset and configuration management, availability management,
demand management, IT service continuity management and capacity management.
The new program has an expected course
duration of 5 days.