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Service Measurement
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Service Measurement

Service Measurement is a defined process in the Continual Service Improvement (CSI) volume of the new ITIL v3.

Service Measurement is a clear indicator that organizations now think beyond the physical infrastructure when it comes to delivery of IT Services. There is now a requirement to measure at the physical, service and systems levels.

Service Measurement needs to consider three elements when it comes to measuring services:


Each of these elements is described in greater detail in the Service Design volume of ITIL v3 (Availability Management and Capacity Management).