Service Monitoring and Control
The new name for the Service Monitoring and Control program is Release, Control and Validation.
Certificate in Service Monitoring and Control
This is the name for one of the new
Service Capability courses and exams, under the ITIL v3 upgrade. The syllabus
for this program will be based on elements associated with the overall tracking
and monitoring of IT Services and the infrastructure that runs services.
In this regard expect material to
include change management, service asset and configuration management,
information security management, access management and risk management and
service validation and testing.
The new program has an expected course
duration of 5 days.