Service Portfolio and Relationship Management
The new name for the Service Portfolio and Relationships program is Service Offerings and Agreements.
Certificate in Service Portfolio and Relationship Management
This is the name for one of the new
Service Capability courses and exams, under the ITIL v3 upgrade.
The syllabus for this program will be
based on elements associated with the communication with customers regarding the
service requirements, the ongoing relationship between suppliers and customers.
In this regard expect material to
include service portfolio management, service catalogue management, service
Level management, supplier management and financial management, business
relationship management and demand management.
The new program has an expected course
duration of 5 days.