All you need to know about IT Service management:

The ITSM Encyclopedia

Coming soon: The complete ITIL Foundation Course to download to your own PC


Your independent source of ITSM information.

Copyright © 2007
All rights reserved. Certification.Info
The contents of this subportal of published by the Quintica Group
Underpinning Contract
> Home > Contact > About > ITIL > SQMF

Underpinning Contract

Underpinning Contract is an agreement created between the IT Service Provider and an external supplier of services.

The Underpinning Contract is a supporting document for Service Level Agreements (SLAs) and is the external equivalent of an Operating Level Agreement (OLA).