Core Publications
Core Publications are the collective name given to the 5 new books developed as part of the ITIL version 3 refresh project.
The Core Publications themselves are titled:
Service Strategy |
guidance on design, develop and implement service management. |
Service Design |
guidance on the design and development of processes related
to service management. |
Service Transition |
guidance on the transition of new and improved services
into operations. |
Service Operations
|
guidance on achieving the optimum effectiveness and
efficiency in service delivery. |
Continual Service Improvement
|
guidance for the ongoing value creation for
customers in the services they use. |
|