ISO 9000 is the name given to generic standards that define Quality Management Systems (QMS) that help an organization meet customers requirements.
ISO 9000 is comprised of four sections; the management of resources, the quality of the product, the maintenance of quality records and the requirement for continual improvement.
ISO 9000 has 8 guiding principles that need to be followed in order produce a QMS that is flexible, structured and customer orientated. These 8 principles are:
systems approach to management
involvement of people