All you need to know about IT Service management:

The ITSM Encyclopedia

Coming soon: The complete ITIL Foundation Course to download to your own PC



 

Your independent source of ITSM information.


Copyright © 2007
All rights reserved. Certification.Info
The contents of this subportal of certification.info published by the Quintica Group
Incident Categorization
> Home > Contact > About > ITIL > SQMF

Incident Categorization

ITIL incident categorization is a critical element in the overall incident management process as the way an incident is categorized becomes a useful future input element for problem management, supplier management and acts as a cross reference point for service asset and configuration management.

Incident logging is the third step in the incident management process. It follows incident logging.


Multi-level categorization is a common practice and is easiest to explain through an example. An incident can be categorized as a Hardware, Server, CPU incident. The greater the granularity of the incident categorization the more beneficial the information for future analysis.