ITIL v3 Qualifications

ITIL v3 Qualifications scheme has been finalized and announced by APMG.

ITIL v3 Qualification scheme comprises 4 elements of study that a participant can use to earn the ITIL Expert qualification (which is the new name given to the ITIL Diploma in Service Management".

Full details of the ITIL v3 certification program and ITIL v3 exams is provided here.

The ITIL v3 Qualification scheme will include the following topics and study elements:

   Strategy Generation
   Release and Deployment Management
   Demand Management
   Service Validation and Testing
   Portfolio Management
   Evaluation Management
   Financial Management
   Knowledge Management
   Service Catalogue Management
   Event Management
   Service Level Management
   Incident Management
   Availability Management
   Request Fulfillment
   Capacity Management
   Problem Management
   Service Continuity Management
   Access Management
   Information Security Management
   Operations Management
   Supplier Management
   Service Measurement
   Transition Planning & Support
   Service Reporting
   Change Management
   Service Improvement
   Service Asset and Configuration Management
   Technology Management
   Risk Management
   Application Management
   Service Desk
   Monitoring and Control
   IT Operations Management
   Technology Considerations
   Organizational Considerations

The qualification scheme has two compulsory courses. The Foundation (entry level) - worth 2 credits and the Managing Across the Lifecycle (peak level) - worth 5 credits.

To earn the ITIL Expert status a participant needs to have 22 credits. The other 15 credits can be earned from a variety of courses. These are outlined here:

The Lifecycle modules are:

• Service Strategy
• Service Design
• Service Transition
• Service Operation
• Continual Service Improvement

Each of these courses are worth 3 credits if the participant is successful in the exam.

The capability modules and their respective subject areas are:

Planning, Protection and Optimization
   • Availability Management
   • Capacity Management
   • IT Service Continuity Management
   • Demand Management
   • Risk Management
   • Information Security Management

Service Offerings and Agreements
   • Service Portfolio Management
   • Service Level Management
   • Service Catalogue Management
   • Demand Management
   • Supplier Management
   • Financial Management

Release, Control and Validation
   • Change Management
   • Service Release and Deployment Management
   • Service Validation and Testing
   • Service Asset and Configuration Management
   • Knowledge Management
   • Request Fulfillment
   • Service Evaluation

Operational Support and Analysis
   • Event Management
   • Incident Management
   • Request Fulfillment
   • Problem Management
   • Access Management
   • Service Desk
   • Technical Management
   • IT Operations Management
   • Application Management

Each of these courses are worth 4 credits if the participant is successful in the exam.

A combination of 15 credits has to be earnt at the Lifecycle and Capability levels. The student will be free to choose which courses they take.

Participants that have existing ITIL v2 qualifications have upgrade options available.