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Kepner Tregoe AnalysisSeveral problem solving techniques are described in the ITIL v3 Problem Management process volume. One of these techniques is the Kepner Tregoe Analysis . The Kepner Tregoe Analysis is was developed by Charles Kepner and Benjamin Tregoe.
Kepner Tregoe Analysis like all good techniques is relatively simple. The technique is based around the activities of: Define Describe Review Possible Causes Test Probable Cause Verify the Cause |