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Service Design and Optimization
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Service Design and Optimization

The new name for the Service Design and Optimization program is Planning, Protection and Optimization.

ITIL Certificate in Service Design and Optimization

This is the name for one of the new Service Capability courses and exams, under the ITIL v3 upgrade. The syllabus for this program will be based on elements associated with the control and optimization of IT services including the performance and continuity of services.


In this regard expect material to include service asset and configuration management, availability management, demand management, IT service continuity management and capacity management.


The new program has an expected course duration of 5 days.