Service Continuity Management
The responsibility of Service Continuity Management(SCM) in a IT Service managed environment is to identify the possible risks and vulnerabilities that could potentially cripple the organization, understanding the impact of these risks, and taking action before it happens by implementing preventative measures.
With ITSCM in place, documented, thoroughly tested and communicated to all relevant and concerned parties, the impact to the organization will been reduced and the stakeholder confidence will be much higher as everyone knows their role in the implementation of the plan, the structures that need to be put in place, the urgency of the situation is known, and proven test scenarios have shown the amount of time it takes to restore the key services.
The following questions can be used to determine what the organization’s requirements can be in view of a potential disaster:
• Which services should be planned for?
• What recovery and preventative options are available?
• What are the costs of each?
• Which services take priority in recovery?
Analyzing and managing the risks can ensure the organization does survive!